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The foundation of trust is clarity and transparency. If you have a question not featured below, please contact us today. We're here for you!

From Senior Care Organizations

What types of costs does HMS look into?

HMS examines your operational costs and contracts in 8 Key Areas:
1 - Pharmacy
2 - Food Services
3 - Rehabilitation
4 - Facilities
5 - Medical Supplies & Equipment
6 - Diagnostic Services
7 - Telecommunications
8 - Facilities & Office Supplies

Through our work together, we'll help you to know if you're overpaying and we'll work with you to get the greatest costs savings with your vendors. Most clients experience a large portion of the savings in the first 8 weeks of working together. See our Client Results page for actual savings experienced by senior care businesses like yours.

Can't our internal team do what HMS does?

Even senior care organizations that have dedicated purchasing personnel benefit from our process. Most internal resources are so busy “keeping the engine running”. They typically don’t have the time and resources to perform the kind of focused, comprehensive analysis that HMS can. We help relieve the burden so your staff can focus on all the other aspects of their jobs and continue to provide excellent service to your company. When you bring in HMS to help your staff, it is not unusual to see significant margin improvements in only 8 to 12 weeks.

Will we have the time to work with you? Our staff is already at/over capacity...

Many senior care organizations have this same concern, so we've designed our process to work with a minimum of your staff time. We do as much of the work as we can so that your staff doesn’t have to. At the conclusion of a successful engagement, our clients are often pleasantly surprised about how little time we take. We do involve your staff's input as needed because it is critical that they speak into the major changes, but we do all of the heavy lifting so your team can continue to fulfill their daily responsibilities.

What makes HMS different from a GPO?

HMS is not a GPO, and here's the biggest difference for your organization: The more you spend with a GPO, the more they make. On the contrary, with HMS, since we're a gain share, the more you SAVE, the more we make. We're incentivized to save you money, not spend your money. HMS gets paid by its clients based on a percentage of measurable, verifiable margin improvements. This could be reduced costs or increased revenue. If we don’t produce, we don’t get paid. It’s that simple. By engaging HMS, the worst thing that can happen is you will spend no money and find out that you have optimized your margin as much as possible. The best and most typical case is that you will gain thousands of dollars in improved margin and pay HMS a percentage of those dollars as they are gained.

Can you get better pricing than my GPO?

Wouldn’t it be great to know if your GPOs are truly getting you the best deals? During our comprehensive process, we'll be able to validate if they are actually getting you the best pricing. HMS operates on concrete data, industry knowledge, detailed processes, and complete transparency. When we evaluate a category, we are happy to look at any and all suppliers. Once we have performed our process, you will know without a doubt if your GPO is getting you the best deal. Many times suppliers contracted through a GPO will provide better custom pricing to our clients as a result of our process. We help provide the information you need to make the best decision for your organization and the final decision is always yours.

Can working with HMS harm our great relationship with our suppliers?

Throughout the process, we treat your suppliers with the utmost respect and professional courtesy. We can honestly say that we have never harmed any supplier relationship with any of our clients. At the same time, the relationship may be altered as we hold your suppliers accountable to keeping your best interests in mind. Here's the good news: What we have found over and over again is that if the incumbent supplier is truly committed to providing the best pricing and service possible for your company, they will welcome the test because this gives them a chance to prove their value and strengthen the relationship.

What if it doesn't work out? Will you make us look bad?

Your success and your savings is our priority. We are partners with you and exist to make you more profitable and more sustainable. We never want to make you look bad. After all, you were the one who took the initiative to bring us in and deserve the credit for the results achieved. When you go to your board or your boss and report how much margin was improved as a result of our partnership, you will receive deserved accolades for that accomplishment.

We've had a bad experience with an outside partner before. How can we know that this will be different?

Unfortunately, as with any type of business, there are people and companies that over-promise and under-deliver. It is always our goal to do the opposite and we are happy to provide client references that attest to our integrity and quality. All of us at HMS have a deeply held conviction that our clients are providing a vitally important service to their residents and patients. It is our job to help clients with resources and focus that will help them achieve their mission. Our goal is for every client we work with to become an enthusiastic referral source.

From Suppliers

Can we trust HMS to keep our information confidential?

HMS is serious about information privacy. We have a policy to not share supplier pricing and other sensitive information with any party other than the client.

How do we know that HMS will represent our product or service that is up to our brand standards?

HMS works very hard to represent all suppliers fairly and accurately. It is important that HMS provides information to the client in a format that makes it possible for them to accurately compare suppliers’ proposals. This means that HMS will ask for information to be provided in a standard format. However, suppliers are always free to provide additional information and marketing material.

How will HMS avoid price wars? We don't always have the cheapest price, but we have a great product.

HMS also doesn’t believe suppliers should be chosen based on price alone and is sensitive to the fact that quality can suffer when price is the only concern. However, price is definitely one of the factors that are considered and HMS believes that prices paid have to be justified based on market conditions, quality and how well the product or service meets the needs of our clients.




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Every day you delay is another dollar your could keep. Contact HMS today.
HMS works with long-term senior care organizations to review and negotiate expenses to lower costs, increase purchasing power, monitor continued savings, and improve margins. The result? Peace of mind and more cash on hand to invest in your residents.
2325 Coit Rd Ste C
Plano, TX 75075
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